This leads to an obvious assertion that has huge implications: Over time businesses that “get” social and adhere to a social contract will thrive – while those that do not, will wither.

BPGlobalPR, the fake Twitter account mocking BP has , at the time of this writing, over 150,000 followers.  It is dark humor – but it is humorous.

Many people have taken to social media to vent …

I had the privilege to present at Web 2.0 Expo this past week.  Here is the SlideShare presentation: Building a Social Business.    I tend to hew to Stowe Boyd’s definition of a Social Business,
A social …

We tend to blame people and let architecture off the hook. But the structures we live within shape our behavior and govern what is possible just as the physical architecture of our towns both emerge from and reinforce the way we see world.

I am proud to be joining Stowe Boyd’s upcoming Social Business Edge as a speaker.  Stowe has been one of the leading thinkers on the Social Web and this event has a fantastic line up.   …

How does an organization manage the increasing communications asymmetry between inside and outside?

On the inside, information flow is glacial and constricted to a few individuals at the top of the reporting pyramid. On the outside, information flow is kinetic and ubiquitous.

The term, “Social Business” has been steadily gaining currency among influential thinkers such as Stowe Boyd, Jeff Dachis, Peter Kim, and Jeremiah Owyang.   At its broadest definition Social Business describes the systemic challenges and new …