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Video Interview with Tim O’Reilly – “Work on Stuff That Matters”
January 18, 2009 – 11:43 am | View Comments
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Last week I took a walk with Tim O’Reilly (my boss) and cameraman Kirk Walter (who has perfected the art of walking backwards with a 15 pound camera on his shoulder!). We spoke about a wide range of topics that will be released over the coming weeks. This is the first in that series, “Work on Stuff that Matters,” a subject that Tim spoke about throughout 2008. It seems even more relevant in 2009.

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Wells Fargo / Wachovia Blog: Lessons On How Blogs Are Still A Powerful Tool
January 13, 2009 – 10:31 pm | View Comments
Wells Fargo / Wachovia Blog: Lessons On How Blogs Are Still A Powerful Tool

Blogging may seem old hat – but it can still be a powerful tool for a company.  Consider the recent Wells Fargo / Wachovia merger blog… A merger blog?  Yes, a blog all about the …

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Open beats Closed: Tapping the Informal Organization
January 13, 2009 – 8:47 pm | View Comments
Open beats Closed:  Tapping the Informal Organization

I have made a few changes to my Open beats Closed diagram (thanks to Hastings who commented on the original post ).   Making these changes led me to realize I needed to speak about the …

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Open Beats Closed : Four Principles for Doing Business in the Network Economy
January 2, 2009 – 2:49 pm | View Comments
Open Beats Closed : Four Principles for Doing Business in the Network Economy

Here are four key principles for creating a stronger business in the network economy:

Listening beats Talking
Open beats Closed
Relationships Beat Transactions
Questions beat Answers

Over the course of the next few posts I will be going into details …

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Listening Beats Talking: Four Principles for Doing Business in the Network Economy
December 27, 2008 – 12:58 pm | View Comments
Listening Beats Talking: Four Principles for Doing Business in the Network Economy

Here are four key principles for creating a stronger business in the network economy:

Listening beats Talking
Open beats Closed
Relationships Beat Transactions
Questions beat Answers

Over the course of the next few posts I will …

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If You Are Great At Something – Let it Go (Or Resell It)
December 22, 2008 – 4:01 pm | View Comments
If You Are Great At Something – Let it Go (Or Resell It)

This is a cross-post from Radar

I am fascinated by what I see as Zappos’ ongoing evolution from a simple, online retailer to a leading online innovator. A few months back I wrote about Zappos pioneering …

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Finding The Emotional Transaction Delivers Customer Engagement, Loyalty and Community
December 5, 2008 – 6:49 pm | View Comments
Finding The Emotional Transaction Delivers Customer Engagement, Loyalty and Community

During a client meeting this week on creating an online community I was trying to understand what might motivate their customer to participate.  (Principle: think of your user first when getting into any social technology …

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You Owe Me One. Favor Trading and the Social Contract
December 3, 2008 – 10:55 pm | View Comments
You Owe Me One.  Favor Trading and the Social Contract

In the course of writing an upcoming post I was reminded of an interaction I had with a senior executive in Bangkok about two years ago.   We were on the 64th floor of a …

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Video Interview with Kevin Kelly
November 26, 2008 – 5:51 pm | View Comments
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Kevin Kelly is a big thinker – focused on the intersection of technology, biology and culture. His current line of inquiry is around “What Technology Wants.” That is, taking technology’s point of view as a method to get a deeper understanding of what technology means in modern life, our relationship to it, and where it is headed.

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Online Communities – An Interview with Francois Gossieaux
November 14, 2008 – 12:32 pm | View Comments
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This is a cross-post from Radar:
Recently I spoke with Francois Gossieaux of Beeline Labs about the role of online communities in the enterprise.   Francois has been evangelizing the learning gained from his recent study, The …

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