I have made a few changes to my Open beats Closed diagram (thanks to Hastings who commented on the original post ).   Making these changes led me to realize I needed to speak about the …

Here are four key principles for creating a stronger business in the network economy:

Listening beats Talking
Open beats Closed
Relationships Beat Transactions
Questions beat Answers

Over the course of the next few posts I will be going into details …

Here are four key principles for creating a stronger business in the network economy:

Listening beats Talking
Open beats Closed
Relationships Beat Transactions
Questions beat Answers

Over the course of the next few posts I will …

This is a cross-post from Radar

I am fascinated by what I see as Zappos’ ongoing evolution from a simple, online retailer to a leading online innovator. A few months back I wrote about Zappos pioneering …

During a client meeting this week on creating an online community I was trying to understand what might motivate their customer to participate.  (Principle: think of your user first when getting into any social technology …

In the course of writing an upcoming post I was reminded of an interaction I had with a senior executive in Bangkok about two years ago.   We were on the 64th floor of a …

Kevin Kelly is a big thinker – focused on the intersection of technology, biology and culture. His current line of inquiry is around “What Technology Wants.” That is, taking technology’s point of view as a method to get a deeper understanding of what technology means in modern life, our relationship to it, and where it is headed.

This is a cross-post from Radar:
Recently I spoke with Francois Gossieaux of Beeline Labs about the role of online communities in the enterprise.   Francois has been evangelizing the learning gained from his recent study, The …

Implicit in any proclamation that technology will solve big problems (in the world or in our businesses) is that first a human being, or group of us, will conceive, organize, develop and then use technology …

Yesterday I was lucky enough to attend a Forrester round table on the future of the Social Web put together by Jeremiah Owyang and hosted by SAP (thanks to both for an incredible job).  It …