The punchline for me is that if you are saying that technology isn’t actually your business there is likely a technology company that is realizing that they are actually in your business.

In a normal social context you might think your brainless comment or slip of the tongue will quickly pass out of memory. On the social web you are often on-the-record, forever so judgment and a new sensitivity to the norms of the Social Web are critical.

If you’re company is building an approach to Twitter – great. If you are focused on using it to meet business objectives – great. If you aren’t thinking about how Twitter can make everyone in your organization smarter – you are missing what I think is the biggest opportunity.

In the 80s and early 90s Total Quality Management (TQM) was all the rage.   As the idea moved from concept to execution – TQM divisions were set up within large organizations.  Then a funny thing …

I recently wrote a Radar post that generated a fair amount of discussion titled, “Stop Giving Newspapers Your Advice.  They Don’t Need It.” The point in that post was that we should stop doling out …

This is a cross-post from Radar.
Speculation about the demise of the news business and advice about what they should do about it is everywhere. It makes for great, self-congratulatory sport but it won’t …

I recently began experimenting with a new web publishing service called Posterous.   I love it.  Here is why:
Posterous begins with something nearly everyone knows how to do (email) and uses that as the basis for …

Here are four key principles for creating a better business in the network economy:
· Listening beats Talking
· Open beats Closed
· Relationships Beat Transactions
· Questions beat Answers
I have been going into details on each (very …

Bing Crosby was the first person to use a microphone to croon.  Bing realized the microphone allowed the performer to deliver an intimate performance.  You didn’t need to shout to be heard at the back …

Over the coming days I will cross post my series, “The Question Concerning Social Technology” which appeared all week on Radar. I advise readers to head over to these posts and read the comments …