When checklist cultures meet non-checklist cultures – the clash can be ugly. Much of the difficulty that “digital” people have with integrating their discipline with others (traditional PR or marketing for instance) derives from this culture clash.

I’ve come to the conclusion that meetings are good.   And we need more of them – not less.
Most executives have a knee-jerk reaction against meetings; they are a waste of time.   Employees couldn’t agree …

I received an email today letting me know that a friend had just passed away after complications arose during her surgery last week.   She was part of the community of friends Yvette and I have …

A few months ago I wrote a post for Mashable titled: Why Social Media Isn’t For Everyone.   I wrote it out of direct experience counseling clients who were rightly concerned about the  risks of …

We tend to blame people and let architecture off the hook. But the structures we live within shape our behavior and govern what is possible just as the physical architecture of our towns both emerge from and reinforce the way we see world.

I am coming to believe that the most successful posture in business is best described as “Confident Vulnerability.” In most organizations we are terrified of saying something stupid, something that doesn’t make sense or of …

We learn by doing.
It is a blinding glimpse of the obvious but somehow this point gets missed over and over as big companies approach social media by rolling out training.   Don’t get me wrong – …

I am reading Tournament of Shadows – a history of Russia, England, India and the “Great Game” for empire in Central Asia.   I just came across this quote and fancied it too good not to …

The Social Web is a Culture of Invitation. It has its own norms just like any other social group, be it a workplace, a chess club or a church. You earn your way to invitation through being present and slowly building trust.

Social technologies are cloaked in a rhetoric of liberation that tend to obscure the fact that never before have we handed so much personal information over in exchange for so little in return.