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Articles in Change

The Dark Valley – Newspapers
September 18, 2014 – 3:38 am | No Comment

The trends that disrupted the news industry – more digitisation, more connectivity, more mobility, more sociality – completely rewire not only the business model of news but also customer behaviour and expectations.

The Dark Valley and The Reinvention of the World
September 15, 2014 – 12:56 am | 2 Comments
The Dark Valley and The Reinvention of the World

We are all headed towards our own Dark Valley. Getting through it has little to do with future-gazing. It has everything to do with the will to change, the structural agility to adapt and a form of leadership willing to hear and speak hard truths.

Digital, Post-Digital and the Unlikely Arrival of the CDO
August 11, 2014 – 8:00 am | One Comment

While I respect the idea of a CDO, I am not convinced that it can work… yet. Why? Because each of the above domains is vast and deep. Most organisations have a hard enough time giving a digital marketing officer proper room and respect to succeed. The concept of a CDO expands what is an already (often) dysfunctional relationship. Further, the very notion that what is “digital” should be compressed into a single figurehead is something is a dubious presumption.

The Future is a Story We have Seen in our Past
August 10, 2014 – 8:21 am | No Comment

Seeing into the future is often just about plotting the graph line of changes we have already seen taking place.
Computer displays thirty years ago were just green text on black screens… Gradually we have seen …

The Value of Pretending
February 10, 2014 – 7:30 am | No Comment
The Value of Pretending

In many cases an organization needs to seek out its “best self” – the parts of it that exemplify where it wishes to go. This is always a process.

Why I Don’t Check Voicemail or Set Away Messages in Email
February 13, 2013 – 12:29 pm | 2 Comments
Why I Don’t Check Voicemail or Set Away Messages in Email

With the rise of email and mobile telephony we have come to accept a state of permanent and immediate connection. Norms in business have implicitly shifted where response times are not measured in days or hours but in minutes.

Social Profiling – The New Terms of Employment
November 4, 2012 – 12:45 am | 4 Comments
Social Profiling – The New Terms of Employment

Some key skills – inquiry, listening, systems-thinking, deep focus -are also character traits. That is to say they are wired into our personality – and they often run directly contrary to the social popularity contest that defines much of the Internet. Some of the best and brightest thinkers I know keep a low social profile.

The Virtue of Products in a Service Industry
May 26, 2012 – 8:25 am | No Comment
The Virtue of Products in a Service Industry

While any nuanced thinker gets the fact that every professional services engagement is unique and therefore consultative in nature, any good consultant should understand the value of packaging their offering into products.

Journalism Needs Subsidy
February 13, 2012 – 4:15 am | 3 Comments

A fascinating NY Times article about how the Washington Post is struggling to redefine itself in the digital age.   One thing that caught my eye was this quote:
“The Post has expanded its Web presence …

Sign of the Times – How Politicians Use Social Networks
January 19, 2012 – 7:26 am | No Comment
Sign of the Times – How Politicians Use Social Networks

I will leave the arguments about PIPA and SOPA to others (particularly Tim O’Reilly’s response).  What I found particularly interesting in this dispatch on how PIPA met it’s end is how the politicians chose to …