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The Future is a Story We have Seen in our Past
August 10, 2014 – 8:21 am | No Comment

Seeing into the future is often just about plotting the graph line of changes we have already seen taking place.
Computer displays thirty years ago were just green text on black screens… Gradually we have seen …

Disruption is often about simplifying the job…
January 18, 2014 – 6:49 am | No Comment
Disruption is often about simplifying the job…

If you can significantly improve the user interface to complete the job better, faster, cheaper you can disrupt the status quo. Even in a saturated, hyper competitive marketplace.

Sign of the Times – How Politicians Use Social Networks
January 19, 2012 – 7:26 am | No Comment
Sign of the Times – How Politicians Use Social Networks

I will leave the arguments about PIPA and SOPA to others (particularly Tim O’Reilly’s response).  What I found particularly interesting in this dispatch on how PIPA met it’s end is how the politicians chose to …

What’s So Special About Quora?
January 25, 2011 – 9:14 am | No Comment
What’s So Special About Quora?

There are thousands of improvements we are yet to experience and I tip my hat to the people at Quora for believing there was better way to get things done.

To Do Something Remarkable – First Invert the Question
October 18, 2010 – 2:06 am | No Comment
To Do Something Remarkable – First Invert the Question

I am always struck by how powerful it can be to be driven by a single, counterintuitive question.
Consider this one: In early 2007 the Spanish bank BBVA asked IDEO to re-think their self-service channel …

Old Spice Still Smells like Old Advertising
July 25, 2010 – 12:44 am | 8 Comments

I have been watching the Old Spice phenomenon with interest and admiration so don’t get me wrong; it will set the bar for great, creative work in advertising but is it a high point for …

Social Media in Theory vs. Social Media In Practice
March 25, 2010 – 10:20 am | 3 Comments

John Battelle cited a post of mine today in his great FM Signal blog.   At issue were my thoughts on the Nestle Facebook fracas.  John makes a great point and his post helped me get …

Open Beats Closed: Netflix Announces $1M Dollar Prizewinner
September 21, 2009 – 3:37 pm | No Comment
Open Beats Closed: Netflix Announces $1M Dollar Prizewinner

Open beats Closed states a rather obvious law of doing business on the Internetwork:  There is more talent outside your company than within it.  Companies that harness the power of relationships using networks to tap …

Social Media Blurs the Lines between Business Functions
July 17, 2009 – 10:46 am | No Comment
Social Media Blurs the Lines between Business Functions

This single screen capture from Peets Tweets is a great example of how Social Media blurs the boundaries between business functions.

A Really Goode Job Gone Bad? Murphy Goode Learns a Hard Lesson in Social Media
June 27, 2009 – 6:30 pm | 3 Comments
A Really Goode Job Gone Bad?  Murphy Goode Learns a Hard Lesson in Social Media

Murphy Goode, a Sonoma County winery, set up a promotion that looks great on paper:
We want to hire a social media whiz (your title will be “Murphy-Goode Wine …