In a normal social context you might think your brainless comment or slip of the tongue will quickly pass out of memory. On the social web you are often on-the-record, forever so judgment and a new sensitivity to the norms of the Social Web are critical.

I came across this word today while attending (virtually) a session “What Comes Next For the Web.”
Apophenia is the experience of seeing patterns or connections in random or meaningless data. The term was coined in …

Cross-post from Radar:
This week gave us two reasons to reconsider the state of broadband connectivity in the US.
First, Finland has announced that it will guarantee broadband access as a right for all its citizens:

Starting next …

It is an odd confluence of events that leads to this short post on an unusual topic.  The topic is climate change.  It is unusual because I rarely focus on environmental or political issues on …

Gary Hayes has put together a running counter that depicts the various transactions occurring across the Social Web. It is a great visualization that shows how much activity (blog posts, tweets etc.)  is taking …

I flew to Boston this week on business.  My United flight was delayed after leaving the gate.   As the passengers began receiving the mandatory “15 minutes more” message from the flight crew, the woman seated …

We are at the beginning of a long rewrite of laws as a direct result of the rise of the Social Web.
Early this week, the FTC posted updated guidelines governing paid endorsements and sponsorships (first …

If you’re company is building an approach to Twitter – great. If you are focused on using it to meet business objectives – great. If you aren’t thinking about how Twitter can make everyone in your organization smarter – you are missing what I think is the biggest opportunity.

In the 80s and early 90s Total Quality Management (TQM) was all the rage.   As the idea moved from concept to execution – TQM divisions were set up within large organizations.  Then a funny thing …

Today my name  appeared in a blog post from my friend and mentor David Burk as “Josh Ross” — and while I was happy for the mention, and David does know me as “Josh” – …