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Finding The Emotional Transaction Delivers Customer Engagement, Loyalty and Community
December 5, 2008 – 6:49 pm | View Comments
Finding The Emotional Transaction Delivers Customer Engagement, Loyalty and Community

During a client meeting this week on creating an online community I was trying to understand what might motivate their customer to participate.  (Principle: think of your user first when getting into any social technology …

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You Owe Me One. Favor Trading and the Social Contract
December 3, 2008 – 10:55 pm | View Comments
You Owe Me One.  Favor Trading and the Social Contract

In the course of writing an upcoming post I was reminded of an interaction I had with a senior executive in Bangkok about two years ago.   We were on the 64th floor of a …

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State of the Mediasphere — Jeffrey Cole’s Presentation
December 1, 2008 – 1:34 pm | View Comments

This is a presentation by Jeffrey Cole — Director of the Annenberg Center for the Digital Future.   The center runs 30 worldwide panels where they gather research on evolving media preferences and behaviors.  Each panel …

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Video Interview with Kevin Kelly
November 26, 2008 – 5:51 pm | View Comments

Kevin Kelly is a big thinker – focused on the intersection of technology, biology and culture. His current line of inquiry is around “What Technology Wants.” That is, taking technology’s point of view as a method to get a deeper understanding of what technology means in modern life, our relationship to it, and where it is headed.

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