Article Archive for October 2010
And as the pace of connectivity and access points (mobile, tablets, connected devices) increase so will the rate of change. In this environment the only ones who will thrive are those capable of rapid, continuous adaptation at an organizational level.
The supply of our time remains fixed, so when demand soars you are left with but two options; cut back on the demands or reduce wasted time anywhere you can find it.
The critical insight in all of this is that “Digital” is not an economic reconfiguration as much as it is a social reconfiguration.
I am always struck by how powerful it can be to be driven by a single, counterintuitive question.
Consider this one: In early 2007 the Spanish bank BBVA asked IDEO to re-think their self-service channel …