Here are four key principles for creating a stronger business in the network economy:

Listening beats Talking
Open beats Closed
Relationships Beat Transactions
Questions beat Answers

Over the course of the next few posts I will …

This is a cross-post from Radar

I am fascinated by what I see as Zappos’ ongoing evolution from a simple, online retailer to a leading online innovator. A few months back I wrote about Zappos pioneering …

During a client meeting this week on creating an online community I was trying to understand what might motivate their customer to participate.  (Principle: think of your user first when getting into any social technology …

In the course of writing an upcoming post I was reminded of an interaction I had with a senior executive in Bangkok about two years ago.   We were on the 64th floor of a …

This is a presentation by Jeffrey Cole — Director of the Annenberg Center for the Digital Future.   The center runs 30 worldwide panels where they gather research on evolving media preferences and behaviors.  Each panel …